Purchasing Terms

Shipping Terms

Jet Sound Audio (ABN 896 173 161 13 ) offers international shipping for all our products on this website to all countries.

International shipping is a growing part of our business.  For further information about delivery to your location, please visit the Australia Post website.

Prices

All prices shown on this website are in Australian dollars (AUD$) and all international orders from this website are charged in Australian Dollars (AUD$).

The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction.  The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge.  The international credit card holder is liable for this.

Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.

Customs, Duties and Import Taxes

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com.  Please note that these are Third party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites.  Forever New does not control, endorse, sponsor or approve any Third Party Websites or their content and  does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.

Delivery Charges

International shipping to the international countries is calculated upon checkout.

Delivery Method

We use Australia Post international to ship products purchased from this website to all country’s worldwide.

We will send you an email confirmation once your product has been dispatched and collected by Australia Post’s Express Courier International service.

For information about tracking your shipment and any requirements that may apply for you to take delivery of your shipment please visit the Australia Post Express Courier International website and contact your local postal service.

If you have any difficulties with receiving your delivery please contact Customer Service by email on jetsoundaudio@outlook.com or by phone on +61 3 9862 3980

Delivery Times

You should allow between 3 to 8 business days for your purchase to arrive once your product has been dispatched from Forever New.  Products are usually dispatched within 1-2 business days of the order being placed on this website. Please note that these times are provided as a guide only and it could take longer during peak or holiday periods.  As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs, etc).

Product Limitations

Products purchased from this website are shipped from Australia.  Any manufacturer’s warranty, or rights under a manufacturer’s warranty, may not apply in the destination country.  Any information supplied with products purchased from this website, including packaging, manuals, instructions, safety warnings or other information in connection with the product may not be in the language of the destination country.  Products supplied from this website may not meet any or all requirements, or be compatible with requirements, of the destination country.  It is the recipient’s responsibility to determine if they can be lawfully imported into the destination country and meet any requirements of the destination country.

Returns

If you have an item you wish to return because you have changed your mind, ordered the wrong item or the item was damaged, faulty or not what you ordered please refer to our International Returns Policy below. Please note we do not offer exchanges on international orders and items cannot be returned to a store.

International Returns Policy

There may be times when you will need to return an item purchased from us. Our International Returns Policy is designed to assist you with your return. The benefits given by our International Returns Policy are in addition to other rights and remedies you may have under the Australian Consumer Law (ACL).

Change of Mind Returns

At Jet Sound Audio we want to ensure you love the items you purchase. If you have changed your mind on a purchase or ordered the wrong item we will refund the purchase price of the item provided that:

  • you return the item within 28 days (inclusive) from the tracked date of delivery;
  • you bear the cost of returning the item;
  • you produce your original Jet Sound Audio invoice (receipt) when you return the item
  • the item is in original saleable condition, unopened and unused state
  • you return the item in the manner specified by Jet Sound Audio

If you are not able to comply with these requirements, Jets Sound Audio reserves the right to refuse to offer a refund on change of mind items.  Jet Sound Audio will not accept a bank statement as proof of purchase for change of mind returns.

Faulty or Damaged Items

If you have received a faulty or damaged item or the item was not what you ordered, please contact us email us at  to discuss the issue and work out an appropriate solution.  It is important to us that you are satisfied with the products you have purchased and that you experience excellent customer service.  However, if you return an item to Jet Sound Audio without having first contacted us and provided us with an opportunity to offer you an appropriate solution you may have to bear the cost of returning the item to us.

How to Arrange a Return

To return an item from your order and obtain a refund, please contact us via email along with your Jet Sound Audio receipt/invoice.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Jet Sound Audio. Please note, return postage costs will be at your own expense. If the item(s) you wish to return is faulty or not as ordered, please contact  jetsoundaudio@outlook.com or call +1300 996 950 before posting your return.